Illinois Long-Term Care Ombudsman Program
A long-term care ombudsman helps nursing and assisted living facility residents resolve complaints. The advocacy program protects and improves the quality of life for residents in various long-term care settings.
Trained community ombudsmen regularly visit long-term care facilities, monitor conditions and care, and provide a voice for those unable to speak for themselves. Long-Term Care Ombudsmen make every reasonable effort to assist, empower, represent, and intervene on behalf of the resident.
Long-Term Care Ombudsmen work closely with residents to protect and honor residents’ rights by…
- Advocating to improve the quality of care and quality of life for residents of long-term care facilities in Illinois.
- Empowering seniors and adults with disabilities to self-advocate.
- Providing information to residents about residents’ rights, long-term care options, supports and services in nursing facilities and in the community.
- Investigating complaints and concerns. Ombudsmen will work to resolve complaints to the satisfaction of residents.
- Listening, in order to understand an issue from the resident’s perspective.
- Maintaining confidentiality. Ombudsmen may not discuss or disclose any information without the individual’s permission. The help provided by an ombudsman is confidential and free of charge.
Telephone Number: 1-800-252-8966 711 (TRS). Click here for more information.
Learn more about the Illinois Long-Term Care Ombudsman Program.