b'I N N O V A T I N Gmedical recordsConverting our medical records to the PointClickCare (PCC) software system has been a spectacular team effort. At a high level, this has been a technology project to enable instant accessregardless of location within the communityto a single, consistent care record for each resident.But virtually every aspect of our operation is impacted and therefore has been part of the collaborative work to achieve this result.PointClickCare has revolutionized how we operate by The process has been intense, with untold hours spent carefully planning streamlining complex procedures like patient records, billing,and strategizing for a successful outcome. As the system rolled out atand regulatory compliance. Less time spent on paperwork each community, additional countless hours were spent in training.and administrative tasks means more time for patient care. PCC Superusers were identified at the corporate level as well as each Ray Benegas, Vice President of Information Technology community; these individuals help administer the system.The effort has been worthwhile, however, offering these benefitsand others: Unobtrusive devices that streamline operations so staff can spend more time with residents, creating better experiences for everyoneReal-time access to resident care status and plans so staff can anticipate needs and proactively meet themA comprehensive medication management system that integratesdirectly with the pharmacy for easier medication order tracking,confirmation, and collaborationRecords that enable continuity of care and help us make fast andaccurate decisions so we can adhere to the highest standards of quality and compliancePICTURED (ABOVE AND BELOW) : Ray Benegas, Vice President of InformationTechnology with Alpana Patel, Vice President of Clinical Services, Presbyterian HomesMichelle Kilgallen, Quality and Reimbursement Manager, Presbyterian Homes with Carol Van Berkel, Administrator of Health Services, Lake Forest Place PRESBYTERIAN HOMES & GENEVA FOUNDATION 2024 ANNUAL REPORT11'